Can I Get a Refund from Lose It?

Lose It Premium refunds go through Apple or Google — not Lose It directly. Here's the exact process and typical timelines.

If you subscribed to Lose It Premium through your iPhone, iPad, or Android device, the charge on your card is processed by Apple or Google, not by the Lose It team. That means when you want a refund, the refund request also has to go through Apple or Google. Lose It can cancel your account, but it cannot move money back onto your card for a purchase it never directly received. This is a standard arrangement for every app sold through the App Store or Play Store, not something specific to Lose It.

The good news is that both Apple and Google have well-defined refund processes, and — especially for Apple — they are more generous than most people realise. The bad news is the windows are strict, the appeal paths are limited, and if you wait too long or chose the wrong channel, you can end up paying for a full year of a product you no longer want to use. This guide walks through every step, what to expect, and what to do if the answer is no.

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Step 1: Stop Auto-Renewal First

Before requesting any refund, turn off auto-renewal. Refund decisions can take several days, and if your subscription renews during that window you will be chasing two charges instead of one. Cancelling auto-renewal does not delete your Lose It account, does not remove your data, and does not end your current access — it only prevents the next charge.

How to stop Lose It auto-renewal on iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to open your Apple Account.
3. Tap Subscriptions.
4. Find Lose It! or Lose It! Premium in the list of active subscriptions.
5. Tap the subscription, then tap Cancel Subscription.
6. Confirm the cancellation. You will keep Premium access until the end of the paid period.

If you cannot find the subscription under your current Apple ID, check whether you paid through a Family Sharing organiser or a different Apple ID. The subscription lives wherever the original purchase was made.

How to stop Lose It auto-renewal on Android

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right.
3. Tap Payments & subscriptions, then Subscriptions.
4. Tap Lose It! in the list.
5. Tap Cancel subscription and follow the prompts.
6. Confirm the cancellation reason when asked.

You can also manage Play Store subscriptions from any web browser at play.google.com/store/account/subscriptions if you are signed in with the same Google account.

What if you subscribed through the Lose It website?

A small number of users subscribe to Lose It directly through the web. In that case, the refund does not go through Apple or Google — it goes through Lose It's own support channel. Look for the payment receipt in your email to confirm whether the charge came from Apple, Google, or Lose It. If the merchant name on the receipt is Lose It or FitNow, the web refund flow applies, and you will need to contact Lose It support directly.

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Step 2: Request a Refund

With auto-renewal safely off, you can request the refund for the charge you already paid.

Requesting a refund from Apple

Apple's refund portal is called Report a Problem, and it is the only official way to request a refund for an App Store purchase.

1. Open reportaproblem.apple.com in any web browser.
2. Sign in with the Apple ID used to purchase Lose It Premium.
3. You will see a list of recent purchases. Find the Lose It Premium subscription charge.
4. Click Report next to the charge.
5. Choose a reason from the dropdown. Common valid reasons include "I didn't mean to purchase this item," "I meant to purchase a different item," "This item has a quality issue," and "I did not receive this item or it doesn't work as expected."
6. Add a short written explanation in the text box — be specific, polite, and factual. Mention if auto-renewal caught you off guard, if the app did not deliver a feature you expected, or if you cancelled and were still charged.
7. Submit the request.

Apple usually sends a decision by email within 24 to 48 hours, though it can take up to a week. You will see the refund appear on the original payment method within three to five business days after approval.

Requesting a refund from Google Play

Google's refund flow lives inside the Play Store and is time-sensitive for subscriptions.

1. Open play.google.com/store/account/orderhistory in a web browser on any device, or go through the Play Store app.
2. Find the Lose It Premium charge in your order history.
3. Click Request a refund next to the order.
4. Complete the form, selecting a reason and adding a brief explanation.
5. Submit. Google typically responds within 15 minutes to a few hours for automatic decisions, or within four business days if the request is sent to manual review.

If the refund window has passed and the self-service button is no longer visible, you can still contact Google Play support directly through play.google.com/store/contact, but outcomes are less predictable.

What to write in the explanation field

A clear, honest, one-paragraph explanation works better than a long emotional appeal. Examples of reasons that tend to result in refunds when framed calmly:

• The subscription auto-renewed without a visible notice, and you no longer use the app.
• A feature you relied on changed, was paywalled further, or stopped working.
• You were double-billed or charged after cancelling.
• You purchased by mistake or on the wrong account.
• You have not opened the app since the charge occurred.

Avoid inflating the story. Apple and Google reviewers see thousands of requests daily, and a simple accurate description tends to perform better than one that reads as a complaint.

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What's the Typical Refund Window?

Apple App Store

Apple's refund window is officially 90 days from the date of purchase for subscriptions and most in-app purchases in many regions — though this varies by country and is not guaranteed. Apple's policy on its consumer support pages often cites 90 days for eligibility to submit a request, but approval is case-by-case. Users who request a refund within the first 14 days rarely have problems. Requests between 14 and 90 days are typically approved if the reason is reasonable and it is the user's first refund request for the app. Repeated refund requests from the same Apple ID tend to get tighter scrutiny.

If you are outside the 90-day window, it is still worth submitting the request — some regions allow longer periods, and Apple will simply decline if ineligible.

Google Play Store

Google's refund policy for subscriptions is stricter. The self-service refund window is typically 48 hours from the original charge. After 48 hours, the automated flow disappears and you have to contact Play support manually, with much lower success rates. For annual subscriptions renewed while you were not paying attention, this 48-hour window is the single biggest reason refunds get denied.

Google does make exceptions for documented issues — app crashes, failed downloads, content that does not match description — but you will need specific evidence rather than general dissatisfaction.

Exceptions and regional rules

In certain regions, local consumer protection law overrides platform defaults. The EU's Consumer Rights Directive, for example, provides a 14-day cooling-off period on digital purchases in some contexts, though digital services you have already accessed may be excluded if you explicitly waived the right at checkout. UK, Australian, and several Asian markets have similar local rules. If platform refund channels deny you, regional consumer protection agencies occasionally take an interest in subscription dark patterns, though this is slow and not a reliable path for most users.

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What If Apple/Google Denies the Refund?

A first denial is not always final. The options below proceed from most likely to succeed to most disruptive.

Appeal the decision

On Apple, you can resubmit a refund request for the same charge with a different reason or additional detail. The second submission often goes to a human reviewer rather than the automated triage that handled the first. Be specific about why the first denial was incorrect, but keep it short and civil.

On Google, direct appeal routes are limited. Contact Play support at play.google.com/store/contact and ask for the denial to be reviewed by a different agent. Attach any evidence — screenshots of cancellation attempts, order receipts, or timestamps that show you did not use the service.

Contact Lose It support for goodwill credit

Even though Lose It cannot refund an App Store or Play Store charge, their support team can occasionally extend free Premium time, provide in-app credits, or pass your case to Apple or Google on your behalf with a supporting note. This is not guaranteed, but a polite message through Lose It's in-app help or support email costs nothing and sometimes results in extended access that offsets the charge in practical terms.

Bank or card chargeback — last resort

If appeals fail and the amount is material to you, your card issuer or bank can process a chargeback. This is a formal dispute that reverses the charge and is typically reserved for fraud, unauthorised charges, or unresolved merchant disputes. Chargebacks against Apple or Google can result in your Apple ID or Google account being restricted or banned for future purchases, including apps you already rely on. For the ~$39.99 annual price of Lose It Premium, the risk of losing access to your entire app ecosystem is rarely worth it. Reserve chargebacks for genuinely unauthorised charges or repeated failures by the platform to address a legitimate issue.

This is general information about how the refund and chargeback process works, not legal advice. If the amount at stake is large or the situation complicated, talk to a qualified professional in your region.

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After the Refund: What Tracker Next?

Getting the refund is half the decision. The other half is what to use instead — because whatever pushed you to request a refund from Lose It is probably not going to resolve itself by picking another app at random.

A common path out is Nutrola. Lose It Premium at around $39.99 per year works out to roughly $3.33 per month. Nutrola is €2.50 per month on a monthly plan, with a free tier that includes core tracking. If you specifically wanted out of annual commitments and surprise renewals, Nutrola's monthly billing removes that concern entirely. Over a full year, Nutrola's monthly plan costs about €30 — close to 1/1.3 of Lose It Premium's annual price on the monthly cadence, and if you only use the free tier, the ratio drops to zero. Either way, you avoid a year-long prepay that becomes the next refund conversation a year from now.

Nutrola's free tier is designed to be usable by itself, not a time-limited pitch for the paid plan. That matters after a refund — you want to test something without handing over another card charge on day one.

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How Nutrola Avoids This Problem

Refund fatigue usually comes from a few recurring patterns: annual plans that auto-renew silently, free tiers that push you into premium after a week, features that quietly move behind paywalls, and billing questions that bounce between the app and the app store. Nutrola is built to avoid each of these.

• Transparent pricing at €2.50/month — no dark-pattern annual-only pricing, no hidden tier bumps, no currency sleight of hand at checkout.
• Genuinely usable free tier — calorie and macro logging, barcode scanning, and AI photo recognition on a daily limit, not a three-day trial in disguise.
• Monthly cadence by default — so if you want to cancel next month, you are out for €2.50, not $39.99.
• No surprise renewals — clear in-app notice before any charge, and cancellation in two taps through the App Store or Play Store.
• Zero ads on every tier — free or paid, the interface is identical and ad-free.
• 1.8 million+ verified foods — reviewed by nutrition professionals, not crowdsourced guesses.
• AI photo logging under 3 seconds — point the camera, get calories and macros, done.
• Voice logging in natural language — talk to the app on a walk, in the kitchen, in the car.
• Barcode scanning with international coverage — EU, US, UK, and Asian products supported.
• Full HealthKit and Health Connect sync — nutrition written to Apple Health, activity and weight read back in.
• 14 languages — full localisation, not machine-translated menus.
• Apple Watch, iPhone, iPad, and Android under one subscription — no per-device upsells.

None of this removes your right to a refund if the product ever disappoints — it just reduces the number of reasons you would need one.

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Which Tracker Next?

Best if you want the lowest risk switch

Nutrola free tier. Start with zero cost and no card on file. Full AI photo logging on a daily limit, calorie and macro tracking, and barcode scanning. Upgrade to €2.50/month only if you want unlimited usage and advanced features.

Best if you want to avoid annual prepay entirely

Nutrola monthly at €2.50/month. Pay month to month, cancel any time in two taps through the App Store or Play Store. Over a year this totals around €30, compared with Lose It Premium's ~$39.99 annual — and you are never more than one month away from stopping.

Best if you want maximum feature depth without a subscription commitment

Nutrola free tier plus Apple Health or Google Fit. The free tier handles logging; Apple Health or Google Fit handles activity and weight data. For many users this covers every daily need without any paid tier, and you can always upgrade later.

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FAQ

Does Lose It itself issue refunds?

Not for App Store or Play Store purchases. Because Apple and Google processed the payment, only Apple or Google can reverse it. Lose It support can cancel your account, extend complimentary Premium time in some cases, or provide a support note, but the refund itself has to come from the platform that took the payment.

How long do Apple refunds take?

Apple usually responds to a refund request within 24 to 48 hours, though it can take up to a week. If approved, the refund appears on your original payment method within three to five business days. Bank processing sometimes adds another day or two.

How long do Google Play refunds take?

Automated Google Play refunds — the self-service ones available within the first 48 hours — often process within minutes to a few hours. Manual review cases can take up to four business days. Refunds land back on the original payment method within a few business days after approval.

Can I get a refund on Lose It Premium after the 48-hour Google Play window?

Often no, through the self-service flow. You can still contact Google Play support directly and request a manual review, but approvals after 48 hours require specific documented issues — app errors, failed access, or clear evidence the charge was unexpected. General "I changed my mind" requests after 48 hours usually get declined.

Will I lose access to my Lose It data if I cancel and refund?

Cancelling a Premium subscription returns you to the Lose It free tier — you do not lose your account, your weight history, or your food log. You lose premium features like macro tracking and advanced reports. A refund itself does not delete your data either. If you want to keep your historical data, export it from within Lose It before switching apps.

Can I switch to Nutrola before the refund is finalised?

Yes. Nutrola is a separate account on a separate platform, and signing up (free or paid) has no connection to your Lose It billing. You can start logging with Nutrola today and complete the Lose It refund request in parallel.

Does Nutrola offer a refund if I am unhappy?

Nutrola's subscriptions follow the same Apple and Google refund rules as every other app in their stores — so the mechanics are identical. The difference is the pricing model: at €2.50/month with a usable free tier, most users who try Nutrola decide whether it fits within days, not after a year-long prepay has already cleared.

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Final Verdict

Lose It Premium refunds are possible, but the path runs through Apple or Google, not Lose It itself. Turn off auto-renewal first, request the refund through reportaproblem.apple.com or the Play Store order history, write a short factual explanation, and expect a decision within a few days. Apple is generally more generous within a 90-day window; Google is strict at 48 hours for self-service. If denied, appeal calmly once, contact Lose It support for possible goodwill credit, and reserve bank chargebacks for genuinely unauthorised charges only. After the refund, a simple switch to Nutrola at €2.50/month — or to Nutrola's free tier for no cost at all — removes the annual-prepay problem entirely, gives you AI photo logging in under three seconds, 1.8 million+ verified foods, zero ads, and 14 language support. You get a tracker that earns each monthly payment, rather than one that banks a year up front.